Ōtautahi-based He Waka Tapu have recently selected Noted to enhance the care of their whānau and create efficiencies in their workflow. Noted will allow them to serve more whaiora in their community and achieve positive outcomes for whānau.
He Waka Tapu is a kaupapa Māori organisation with over 100 kaimahi who are dedicated to making their communities stronger. They are passionate about being the go-to place for practical knowledge about whānau wellbeing - with services ranging from mental health and addictions to community and whānau support.
With the high level of service they provide to whānau, He Waka Tapu were thrilled to hear about the unique whānau record feature in Noted. “Our current system has no ability to record and connect a whānau in the way that Noted can. The whānau feature in Noted is a massive solution to us and the mahi we do with whānau.” Tanith Petersen - Operations Manager.
Noted’s whānau record feature will allow He Waka Tapu kaimahi to efficiently work with an individual by considering the entire family unit. For example, an addiction issue with one member of the family can have flow-on effects for the health and wellbeing of the entire family. With Noted, kaimahi can easily recognise how the whānau is structured and can identify where additional support should be provided. This ensures the appropriate management of the addiction and positive outcome for the entire whānau’s wellbeing.
He Waka Tapu receives a large quantity of referrals from their community which demands that their workflow be reflected in their client management system to save time and ensure whaiora are being supported in a timely manner. “Our workers' time is so precious and we have so many whaiora to get through - so having the Noted support available to us and the way the system works to create efficiencies means our teams can spend more time face to face with whaiora and less time on admin tasks.” Tanith Petersen - Operations Manager.
With better time management tools, kaimahi will be able to view all relevant whaiora and whānau information in real time during the whaiora encounter. This means support can be delivered seamlessly to their whaiora. The Noted onboarding team will be working closely with He Waka Tapu to custom build forms that reflect and support the work of kaimahi in the community. Kaimahi will be able to quickly and easily capture whaiora information in a fit-for-purpose, dynamic digital system.
“Technology is such a fast moving space and we wanted to stay on top of it and ensure we have a solution that has ongoing improvements and developments, for us - that’s Noted.” Tanith Petersen - Operations Manager.
Following implementation, He Waka Tapu looks forward to making the most of Noted’s powerful reporting tools to gain insight on the positive impact they are having in the community. Noted will allow He Waka Tapu to tell evidence-based stories about the outcomes of their mahi in the Ōtautahi community.
Noted are very excited to have He Waka Tapu join our community. Scott Pearson, CEO, notes, “More and more kaupapa Māori organisations are selecting Noted and we are very excited to be supporting the mahi of He Waka Tapu.”
The new system for He Waka Tapu is set to kick off with an initial data migration of their existing whaiora data from their previous system. From there, the Noted onboarding process will begin, including building custom forms for their teams and training, with the system expected to go live later this year.
Find out more about the awesome mahi He Waka Tapu do in their community here - https://www.hewakatapu.org.nz/